How do I make a reservation and place my order?
Select a restaurant from a suggested list in the app (iOS / Android). Then instantly select your meal from a menu and make a reservation for the desired day and time. You can make a reservation for the same or next day. You can also invite friends to join your table when you make a reservation for two or more people. Paying for your meal is done entirely through the app.
How can I invite my friends to join my table?
At checkout, you can invite friends from your phone contacts to join your reservation. Invited friends need to accept the invitation in a text message or the app. They will order and pay separately through the app.
What do I do when I arrive at the restaurant?
Just tell the host that you have a reservation with Allset. You will be seated immediately, served in short order, and finished in under 30 minutes. The app handles the payment and tip so you can just leave when you want without any notice.
How do I change my reservation or order?
Please contact us directly so we can talk to the restaurant and take care of everything for you. Tap the orders icon in the bottom of the app and then select your order. Tap “Contact Support” to call or email us. We understand that plans can change, but please notify us as early as possible.
I'm running late, what should I do?
Please contact us as soon as possible so that we can notify the restaurant and make the necessary adjustments. Without prior notice, your meal will be prepared for your original reservation time. You may be responsible for additional charges that may incur from the restaurant having to remake your meal.
How do I cancel my reservation and order?
If your order has already been sent to the restaurant, please contact us directly, and we'll try our best to cancel the order. Tap the orders icon in the bottom of the app and then select your order. Tap “Contact Support” to call or email us. We won't be able to refund your order if the restaurant has already started to prepare the food.
Can I order through Allset when I’m already inside the restaurant?
Because this breaks the purpose of pre-ordering and does not allow to provide a wait-free service, we do not recommend to use Allset inside the restaurants. In some cases, we reserve the right to cancel such orders.
Why can't I order for takeout from Allset restaurants?
Allset is a dine-in service. You will enjoy the real restaurant experience, easy and wait-free. We are not offering takeout as an option through Allset. Orders placed for takeout will be canceled and refunded.
Why do you have a limited menu for each restaurant?
We hand-curate the best meals from Allset restaurants to make them more accessible for you. This significantly reduces the time between opening the app and getting a 100% satisfying meal. Whether you're a meat lover or strictly vegetarian, we pick the best meals for every taste.
How do I submit a feedback after my order?
Your satisfaction is our main priority. After each dining experience, we will ask you to leave feedback in the app. There you can add a comment if you had any issues at the restaurant. We will be happy to hear from you and reach back out if our help is needed. You can also email us at firstname.lastname@example.org at any time.