Help Center

The restaurant does not have the item I ordered.

This is a rare situation for Allset, and we apologize if it happened to you.

- If the restaurant communicates this issue with our support team first, we will reach out to you to offer a substitute or cancel your order.

- If you choose to cancel the order, your credits will be refunded immediately. Your personal funds will be returned in 2-5 business days depending on your bank.

- If the restaurant couldn't assist you, call us at +1 (510) 210-1052 or send an email at and we will make things right for you as fast as possible.

- Please note there is no refund if you agreed on a substitute.

Still need help?

Reach us at or — we will respond as quickly as possible.