What do I do if the guest is late?

We send a notification to the guest reminding them about their order.

For pickup orders, please keep order packed to-go until the guest arrives.

For dine-in orders at counter service restaurants, please keep the food heated in the kitchen. If the guest is late for more than 30 minutes, please pack the food to-go and keep it until the guest arrives.

For dine-in orders at full service restaurants, please hold the table for a maximum of 30 minutes and keep the food heated in the kitchen. If the guest is late for more than 30 minutes, you can free up the table and pack the food to-go. The restaurant is still getting paid.

Please don't remake any food because of the late arrival.