How do employees start using Allset for Business?
Once added to your lunch program, the employee will get a welcome email with a link to sign up with Allset. The employee needs to sign up with the same email address that you used to add the employee to your lunch program, so we highly recommend to use the work email address. Once completed, the employee is ready to use Allset. Lunch credits will be submitted to their accounts automatically.
Where can employees view their lunch budget?
At the moment, employees can only view their lunch credits when they're applied at checkout.
How do employees place their orders?
The employee books a table for the desired time and orders their food from a menu. Payment is done through Allset and charged to the designated corporate payment method.
What do they do when they arrive at the restaurant?
They tell the host their name and are served in short order and finished in under 30 minutes. Allset handles the payment, so the employee can leave when they want.
When do I actually pay for the employee order?
The employee payment is automatically charged after the restaurant confirms the order. All payments are done before the employee arrives.
How can employees invite other people to join them for lunch?
In the app, the employee can invite other people from their phone contacts to join them for lunch. Invited users receive the invitation in a text message. They order and pay separately using Allset.
What does the employee do if they are late?
We send a notification to the employee 15 minutes before their reservation, asking them to call us directly if they’re running late. Our partner restaurants easily adjust their reservations according to the new arrival time.
Can the employee cancel an accepted order and request a refund?
The employee can request a refund up to 20 minutes before the reservation time so that the restaurant has not started to cook their food yet. For any cancellation less than 20 minutes before arrival time, the employee should call the Allset supports.
Can the employee continue using Allset after they spend their lunch budget?
Yes. All orders will be billed to their personal payment method once they run out of credits.